|
Effective face to face
Sales Techniques |
This
fast moving interactive programme will provide delegates with the
tools to improve sales, build relationships quickly with new customers
and maintain long-term relationships. |
Successful Telephone Techniques
|
How to make successful outward
bound sales or appointment calls
This course will help you to develop a positive outlook that will
carry you through difficult days. It teaches how to handle the stress
that arises from unsuccessful outgoing calls and how to build a rapport
with customers that will improve your chances of gaining business. |
|
Leading Your First Team |
How to make the step from
team member to team leader
The most difficult step up the management
ladder is the first, that is, promotion from team member to team leader.
Frequently such promotion comes because of technical expertise or
of length of experience. Only rarely does it come through demonstrated
leadership or management skills, since the opportunity to display
such skills is not usually available. Establishing credibility, making
the right decision and being effective, all need to happen within
a short time – effective training can make that happen. |
|
Influencing Skills |
In today’s fast moving business world,
success is often achieved not purely on price or on product but on
the ability to persuade and influence. Some people do this naturally,
but there are a range of techniques that can be used which, once applied,
greatly improve your ability to influence others, regardless of
their seniority or position in the company. This is a practical
and highly participative programme which examines the techniques that
work, and that can have a profound influence on your relationships
with others |
|
Customer Focused Telephone
Skills |
How to provide a professional,
courteous and effective telephone service to your customers
Business thrives when the culture is customer oriented. When this
culture and the right skills are focused specifically for use on the
telephone often the results are amazing.
This course examines the role of customer focus and helps people and
organisation to develop in two distinct ways. Firstly by enhancing
the skills of the individual and secondly by promoting and encouraging
a more process oriented environment.
This benefits the customer and the Business. |
